Schedule shoppers, capture evaluations, and deliver branded reports from one intuitive platform. Built for mystery shopping companies of every size.
Try ClientSmart NowCreate new mystery shopping projects from reusable templates. No more rebuilding surveys and scoring rules from scratch.
Learn more →Send polished HTML emails to shoppers and clients directly from the platform with consistent branding on every message.
Learn more →Generate branded PDF reports, interactive charts, and survey dashboards that give clients the insights they need.
Learn more →Smarter shopboard filtering, role-based access controls, and automated pay calculations keep operations running smoothly.
Learn more →Store photos, receipts, and documents with tiered cloud storage that grows with your business. Set expiration policies to stay organized.
Learn more →Bring in shopper rosters, location lists, and project data from CSV, Excel, and other common formats with flexible column mapping.
Learn more →Flexible, transparent pricing designed for mystery shopping businesses of all sizes.
Base Fee: $400/month (maintenance & hosting), credited as pre-payment for shop fees.
Per-Shop Fees: Billed monthly based on the total number of shops completed, with tiered pricing:
| Shops Completed | Fee per Shop |
|---|---|
| 0 - 200 | $5.00 |
| 201 - 500 | $4.50 |
| 501 - 1,000 | $4.00 |
| 1,001 - 5,000 | $3.50 |
| 5,001 - 10,000 | $3.00 |
| 10,001 - 15,000 | $2.50 |
| 15,001 - 25,000 | $2.00 |
| Over 25,000 | $1.50 |
Example: A volume of 300 shops in a month is billed at $4.50 per shop, which totals $1,350.00. The first $400.00 is covered by the current month's Base Fee, leaving $950.00 billed for the remaining balance. Additionally, the upcoming month's $400 Base Fee would be billed at the same time.
Note: While we strive to keep this information current, pricing is subject to change. Contact us to ensure you're receiving the most up-to-date pricing information.
ClientSmart is built specifically for mystery shopping companies that manage shopper networks, schedule evaluations, and deliver reports to their clients. Whether you run 200 shops a month or 25,000, the platform scales with your business.
Most companies are up and running within a few days. We handle the initial setup, help you import any existing data, and walk your team through the platform so you can start scheduling shops right away.
Yes. ClientSmart supports importing shopper rosters, location lists, and survey questions, among other things, from CSV, Excel, and other common formats with flexible column mapping to match your existing data structure.
No. ClientSmart uses simple month-to-month billing with no setup fees and no long-term commitments. You pay a base fee plus per-shop charges that decrease as your volume grows.
ClientSmart generates branded PDF reports which can be customized to match your clients' branding and delivered directly from the platform.
Yes. Per-shop fees are tiered based on monthly volume, starting at $5.00 per shop and dropping to as low as $1.50 for high-volume operations. Your $400 monthly base fee is credited toward shop charges.
ClientSmart uses encrypted connections (TLS), secure cloud hosting, and role-based access controls to protect your data. We follow industry best practices for data security and privacy. See our privacy policy for details.